Gojimbo is a software platform that connects independent drivers with the people who book their rides. It is built and operated by Incubapptor. This page explains what data we process, why, who we share it with and how you can delete it. It applies to both the website gojimbo.app and the app.
What data we process
From every account
- Your name, your email and, if you provide it, your phone number.
- Your profile photo, if you upload one.
- Your language and your city.
- Your trips: pickup and drop-off address, date, time, price and status.
If you are a driver, also
- Your verification documents: government ID, driver's license, insurance, vehicle registration and, where applicable, a background check. Our team reviews them to approve your account.
- Your vehicles, rates, zones and schedule.
- How you get paid (for example your Zelle handle or Pago Móvil account, with the bank and the account holder's ID).
- Your subscription status. We never see or store your card details: Stripe receives and keeps them.
Location
We only use your location when you tap the button to use it while entering an address, and only at that moment. We do not track your location in the background.
What we use it for
- So you can book, confirm and take a ride, and to work out its price and route.
- To verify drivers before they can receive bookings.
- To tell you what is happening with your trips, by email and, if you turn them on, with notifications.
- To charge the driver's subscription, which is the only thing Gojimbo charges.
We do not sell your data, we do not use it for advertising, and there are no third-party analytics or advertising tools in Gojimbo.
Who sees what
- The other person on the trip sees your name and photo. Your phone number is only shown to the two people on a trip, from 12 hours before pickup until 12 hours after, and never if the trip was cancelled.
- A driver's payment details (handle, bank, ID) are only visible to a rider who has a trip with that driver. Anyone can see which methods a driver accepts, but not the details.
- A driver's public profile (the one behind their QR code) shows their name, photo, vehicle and availability. It is not indexed by search engines.
- Our team accesses data to verify drivers and to help you when you contact us.
Who we share it with
Only with the providers that make the service work, and only what each one needs:
- Amazon Web Services (United States): hosts the database, files, sign-in (Amazon Cognito) and email delivery.
- Stripe: charges the driver's subscription.
- Google Maps Platform: autocompletes addresses and calculates routes. Coordinates returned by Google are kept for 30 days at most.
- The notification services of your browser or phone (Google Firebase Cloud Messaging on Android), if you turn notifications on.
Beyond that, we would only share it if a law or a competent authority required us to.
Cookies
We only use cookies to keep you signed in (one hour, renewable for up to 30 days) and to remember your language. We do not use advertising or tracking cookies.
How long we keep it
For as long as you have an account. When you delete it, we delete your personal data right away. Trips you took with someone else stay in their history, without your name or contact details, because they are theirs too.
Your rights and how to delete your account
You can view and correct your data from your profile, and delete your account yourself from Settings, on the web or in the app. We explain it step by step at gojimbo.app/delete-account.
For any other request about your data, email us at ops@gojimbo.app.
Children
Gojimbo is not intended for anyone under 18, and we do not knowingly create accounts for minors.
Changes
If we change this policy, we will update the date above and, if the change is significant, email you beforehand.