Booking on Gojimbo starts the other way round from an on-demand ride app. There, you open the app and request a car. Here, you have a driver first, and the app is where you book them.
First: getting to their page
Every driver has a public page with a short address and its own QR code. That is what they give you: by scanning the code, through a link in a message, or written on their card.
On that page you see what you need to decide:
- Their name and photo.
- The car they will show up in — which is what you are really looking for at the curb.
- The languages they can serve you in.
- Their zone rates, if they publish them. "Airport, $45."
- Their schedule: the real slots in which they can be booked.
There is no search bar or listing. You won't find a screen comparing forty drivers in your city by stars. The relationship starts elsewhere: someone gave you their code.
One detail that explains something that might otherwise look like a bug: only verified drivers show up. Until their documents have been reviewed, their page answers that it doesn't exist. It is not down — it just can't take bookings yet.
Booking, in three steps
1. Where
Enter where from and where to. You can type the address, pick it on the map, or nudge the pin if it landed a few meters off.
If you have booked before, your frequent places show up at the top: most planned trips repeat between the same two or three points.
Both ends have to fall within the city where that driver operates. If one is outside, you are told right then, not at the end.
2. When
Pick a slot from their schedule. What you see here comes from what they have published, minus what is already booked and respecting their minimum notice — if they ask for two hours, the slots within the next hour don't appear.
If you see no slots on a given day, they haven't opened their schedule that day or have marked it as an exception. It is not an error.
3. Confirm
Here you see the complete, itemized price: the fare, the night surcharge if it applies, airport fees if there are any. That number is what gets paid.
And something worth knowing before you tap: the quote uses the actual pickup time you chose, not the time you are looking at the screen. If you pick an early-morning slot, the night surcharge is already counted in what you see.
What happens next
The booking goes to that driver. Not to an algorithm, not to the closest car: to them, with their calendar in front of them.
The trip stays pending until they accept it. Once they do, it becomes confirmed and it's settled: that trip is theirs and yours.
From then on the status keeps changing and you follow it from your trip list:
- On the way — they have left to pick you up.
- Arrived — they are at the pickup point.
- In progress — you are on your way.
- Completed.
Paying for the trip
You pay the driver directly, however you agree: cash, Zelle, Pago Móvil, bank transfer or USDT. Gojimbo does not charge your card for the trip and takes no cut. You see the methods they accept, and their details, on the trip itself as soon as it's booked, so you don't have to ask when getting out.
What you can change afterwards
Three things, all from the trip itself:
- Change the time. You are offered the slots that driver has free; you can't move it to a time when they don't work.
- Change the route. If the destination changes, the price is recalculated and you see it before accepting the change. It is never adjusted silently.
- Cancel.
What cancelling costs depends on how long until pickup and on the terms that driver publishes. By default there is a 2-hour window before pickup within which it costs nothing. It is all in How pricing works.
A nuance that is often misunderstood: that window is counted from your pickup time, not from when you booked.
Recurring trips
If it is school every day or the same meeting every Tuesday, you don't need to book them one by one: you define the pattern once and the dates are created.
Two honest things about that:
- Each date is a normal booking, with its price frozen and its own terms. It is not a subscription: it is a batch of trips created at once.
- Only the dates that fit within the schedule the driver has published are created. If they have published six weeks, the dates within that window are confirmed and the rest wait for them to open more schedule — and you are told how many, not left to guess.